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Frequently Asked Questions
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Frequently Asked Questions
How do I copy my contacts over?
One way to move your contacts between phones is to Bluetooth the business card from your old handset to your new handset. This will ensure that all of the details for instance an email address and job title will be moved across. Most handsets have the option to do this, ensure that Bluetooth is turned on on both handsets, usually this option is found in settings and/or connectivity. Next on your old handset go to your contacts and under options, mark all of the contacts. Once this is done you can send business card via Bluetooth. Your old handset should automatically try to find any Bluetooth devices, select your handset once it is found and the contacts will copy across.
I have not received all the phones that I ordered, when do I get the rest?
If you have only received part of your phone order please notify someone ASAP. A few options are to call 3 directly on 133 103 or to call your account manager here at Mobycom and get them to follow up on it for you. It may be a simple mistake or even just coming in two separate deliveries, but it is a good idea to check just in case.
How do I monitor how much of my cap I am using?
You can monitor your usage online. You must set up a ‘My 3’ account. To do this you simply go to http://www.three.com.au/ and register for a free account. You will need your 4 digit account pin that you chose at point of signup. Then simply create a username and password for yourself. Once you have registered you can follow the screen prompts to check your bills and how much of your cap you have used.
Frequently Asked Questions
How do I copy my contacts over?
One way to move your contacts between phones is to Bluetooth the business card from your old handset to your new handset. This will ensure that all of the details for instance an email address and job title will be moved across. Most handsets have the option to do this, ensure that Bluetooth is turned on on both handsets, usually this option is found in settings and/or connectivity. Next on your old handset go to your contacts and under options, mark all of the contacts. Once this is done you can send business card via Bluetooth. Your old handset should automatically try to find any Bluetooth devices, select your handset once it is found and the contacts will copy across.
I have not received all the phones that I ordered, when do I get the rest?
If you have only received part of your phone order please notify someone ASAP. A few options are to call 3 directly on 133 103 or to call your account manager here at Mobycom and get them to follow up on it for you. It may be a simple mistake or even just coming in two separate deliveries, but it is a good idea to check just in case.
How do I monitor how much of my cap I am using?
You can monitor your usage online. You must set up a ‘My 3’ account. To do this you simply go to http://www.three.com.au/ and register for a free account. You will need your 4 digit account pin that you chose at point of signup. Then simply create a username and password for yourself. Once you have registered you can follow the screen prompts to check your bills and how much of your cap you have used.
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Tips and Tricks
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Tips and Tricks
How do I extend my ring tone?
To extend your ringtone all you need to do is type a code into your phone.
The code is: * wait for 3 seconds before continuing * 6 1 * 3 3 3 * wait for 3 seconds * 3 0 # SEND/CALL button
How do I activate my voicemail?
To activate and use your voicemail all you need to do is call 333. Remember voicemail is not always a free service, so please check your plan inclusions.
Tips on how to use my handset?
Technology is constantly progressing and evolving. However, this does mean that the newer your phone is the more likely you will have a few questions about how to make the most out of its vast range of functions.
We get many customers calling in with questions about their phones, which button to press, how to set them up etc. Unfortunately, the person you end up speaking to may not have used this particular phone personally and would probably only be able to give limited instructions and advice over the phone.
A good place to start is by calling our Product Support Team (1800 070 434). They will generally be able to help you through your problem step by step over the phone. Be sure to call them from a landline and have your mobile with you so you can get a greater understanding of the steps they take you through on your phone.
Product Support Team - 1800 070 434
Tips and Tricks
How do I extend my ring tone?
To extend your ringtone all you need to do is type a code into your phone.
The code is: * wait for 3 seconds before continuing * 6 1 * 3 3 3 * wait for 3 seconds * 3 0 # SEND/CALL button
How do I activate my voicemail?
To activate and use your voicemail all you need to do is call 333. Remember voicemail is not always a free service, so please check your plan inclusions.
Tips on how to use my handset?
Technology is constantly progressing and evolving. However, this does mean that the newer your phone is the more likely you will have a few questions about how to make the most out of its vast range of functions.
We get many customers calling in with questions about their phones, which button to press, how to set them up etc. Unfortunately, the person you end up speaking to may not have used this particular phone personally and would probably only be able to give limited instructions and advice over the phone.
A good place to start is by calling our Product Support Team (1800 070 434). They will generally be able to help you through your problem step by step over the phone. Be sure to call them from a landline and have your mobile with you so you can get a greater understanding of the steps they take you through on your phone.
Product Support Team - 1800 070 434
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An offer you won't want to miss!
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Buy $49 cap and get a FREE MBB key with 1GB of data for FREE!
Get Nokia’s latest PDA phone with full email capabilities FREE on a $49 cap plus! PLUS get a FREE Mobile Broadband for NO extra cost!
Nokia E63 is one of the most attractive smart phones on the market at this time. Great design with its sleek curves, QWERTY keyboard and landscape display. The E63 comes in both a cheeky ruby red and a sleek black. On the back of the handset Nokia has included a 2-megapixel camera with a self-portrait mirror and an LED flash. Holding down the space key on the keyboard switches the flash on so you can use it as a torch. The interface is as fast as any smartphone available and the battery life is second to none. Nokia estimates the talk time for the E63 to be 11 hours with an astounding 18 days standby time. For more information on the Nokia E63 watch this video: http://www.youtube.com/watch?v=uR2JDaVuP0U&feature=player_embedded
The Nokia E63 is FREE on a $49 Cap which gives you $350 in voice calls and $240 in Free Talk 24/7 to anyone on 3, plus heaps of unlimited News, Sport or Fun!
Plus with this offer you also get a Mobile Broadband Internet Key for FREE!Mobile Broadband is simply mobile or wireless Internet, which means you get all the benefits of the Internet while you're on the go. 3 Mobile Broadband now includes a full subscription to AVG Internet Security. That's worry free surfing, chatting and downloading for 12 months.
With this 3's Combo Cap, you can stay close to customers and colleagues, and take advantage of every business opportunity, no matter when it happens.
Buy $49 cap and get a FREE MBB key with 1GB of data for FREE!
Get Nokia’s latest PDA phone with full email capabilities FREE on a $49 cap plus! PLUS get a FREE Mobile Broadband for NO extra cost!
Nokia E63 is one of the most attractive smart phones on the market at this time. Great design with its sleek curves, QWERTY keyboard and landscape display. The E63 comes in both a cheeky ruby red and a sleek black. On the back of the handset Nokia has included a 2-megapixel camera with a self-portrait mirror and an LED flash. Holding down the space key on the keyboard switches the flash on so you can use it as a torch. The interface is as fast as any smartphone available and the battery life is second to none. Nokia estimates the talk time for the E63 to be 11 hours with an astounding 18 days standby time. For more information on the Nokia E63 watch this video: http://www.youtube.com/watch?v=uR2JDaVuP0U&feature=player_embedded
The Nokia E63 is FREE on a $49 Cap which gives you $350 in voice calls and $240 in Free Talk 24/7 to anyone on 3, plus heaps of unlimited News, Sport or Fun!
Plus with this offer you also get a Mobile Broadband Internet Key for FREE!Mobile Broadband is simply mobile or wireless Internet, which means you get all the benefits of the Internet while you're on the go. 3 Mobile Broadband now includes a full subscription to AVG Internet Security. That's worry free surfing, chatting and downloading for 12 months.
With this 3's Combo Cap, you can stay close to customers and colleagues, and take advantage of every business opportunity, no matter when it happens.
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Whats New!
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Hot new technology!!
The Samsung Jet is launches on 3 Post paid plans Friday the 24th of November!
The first thing you notice about the Jet is the brilliant screen; it brings the photos you take on the 5.0 megapixel camera to life and makes browsing mobile web a breeze. Samsung’s Touch Wiz user interface makes it easy to do what you want quickly; you can customise your home screen with widgets to launch your favourite Apps.
The key features of the Samsung Jet are:
- 3.1 inch AMOLED touch screen – this brilliant screen brings browsing and Multimedia to life!
- 8GB internal memory – store all you music, memories and more. Expand with up to 16 GB MicroSD
- 5.0 megapixel camera – with advances camera features like Panorama, smile shot and blink detection
- Widgets – Customise your home screen with your favourite Samsung or Planet 3 widgets
- Upload your photos to Facebook, MySpace, Flickr
- Word, Excel, PowerPoint and PDF document viewer
- Supports MicroSD memory cards up to 16GB
- Built in GPS and Wi-Fi, USB and Stereo Bluetooth connectivity
- Multi-format media player
- Google Search, Mail and Maps
- RSS reader for web updates
- HSDPA for fast web browsing
- Exchange ActiveSync
- Personal organiser
- Pre-loaded games
- Video calling
- FM Radio
Hot new technology!!
The Samsung Jet is launches on 3 Post paid plans Friday the 24th of November!
The first thing you notice about the Jet is the brilliant screen; it brings the photos you take on the 5.0 megapixel camera to life and makes browsing mobile web a breeze. Samsung’s Touch Wiz user interface makes it easy to do what you want quickly; you can customise your home screen with widgets to launch your favourite Apps.
The key features of the Samsung Jet are:
- 3.1 inch AMOLED touch screen – this brilliant screen brings browsing and Multimedia to life!
- 8GB internal memory – store all you music, memories and more. Expand with up to 16 GB MicroSD
- 5.0 megapixel camera – with advances camera features like Panorama, smile shot and blink detection
- Widgets – Customise your home screen with your favourite Samsung or Planet 3 widgets
- Upload your photos to Facebook, MySpace, Flickr
- Word, Excel, PowerPoint and PDF document viewer
- Supports MicroSD memory cards up to 16GB
- Built in GPS and Wi-Fi, USB and Stereo Bluetooth connectivity
- Multi-format media player
- Google Search, Mail and Maps
- RSS reader for web updates
- HSDPA for fast web browsing
- Exchange ActiveSync
- Personal organiser
- Pre-loaded games
- Video calling
- FM Radio
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Our Most Recommended Product
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This Months Most Recommended Product
Three’s Famous Mobile Broadband! For just $39 a month you receive a FREE USB key and 6GB of data! 
PLUS three have just released a new offer which will give you the first 3months at half price!
3 Mobile Broadband now includes a full subscription to AVG Internet Security. That's worry free surfing, chatting and downloading for 12 months.
With 3 Mobile Broadband, you can have the freedom of broadband internet in 3’s Broadband Zone on the 3G network, without all those messy cables or fixed phone lines. That’s the way it should be.
3 Mobile Broadband - fast, simple, affordable.
Mobile Broadband is simply mobile or wireless Internet, which means you get all the benefits of the Internet while you're on the go. Three won an award from PC authority, and Money magazine's Best of the Best for 2009.
Mobile Broadband is simple to set up! With no cables, wires or costly installations! It's fast internet at broadband speeds - you could download a 3MB music track in as little as 20 seconds!* Plus Mobile Broadband is very affordable, just have a look at what the below customers throught of the Mobile Broadband!
Would you recommend this product to a friend? Yes. 5/5
“We are extremely happy with our new broadband! Previous supplier was useless, it would lose signal and not work at broadband speed. 3 has been excellent from the easy online ordering to the safe courier delivery and easy setup. I have recommended 3's wireless broadband to everyone.”
Would you recommend this product to a friend? Yes. 4/5
Pros: Ease of use
“This is a great Internet key, switching from a fixed line I was expecting a slower speed, but it is working as well, if not faster than that! Great Product, Highly recommended!”
Would you recommend this product to a friend? Yes. 5/5
“very good product.i m happy about price and quality”
This Months Most Recommended Product
Three’s Famous Mobile Broadband! For just $39 a month you receive a FREE USB key and 6GB of data!
PLUS three have just released a new offer which will give you the first 3months at half price!
3 Mobile Broadband now includes a full subscription to AVG Internet Security. That's worry free surfing, chatting and downloading for 12 months.
With 3 Mobile Broadband, you can have the freedom of broadband internet in 3’s Broadband Zone on the 3G network, without all those messy cables or fixed phone lines. That’s the way it should be.
3 Mobile Broadband - fast, simple, affordable.
Mobile Broadband is simply mobile or wireless Internet, which means you get all the benefits of the Internet while you're on the go. Three won an award from PC authority, and Money magazine's Best of the Best for 2009.
Mobile Broadband is simple to set up! With no cables, wires or costly installations! It's fast internet at broadband speeds - you could download a 3MB music track in as little as 20 seconds!* Plus Mobile Broadband is very affordable, just have a look at what the below customers throught of the Mobile Broadband!
Would you recommend this product to a friend? Yes. 5/5
“We are extremely happy with our new broadband! Previous supplier was useless, it would lose signal and not work at broadband speed. 3 has been excellent from the easy online ordering to the safe courier delivery and easy setup. I have recommended 3's wireless broadband to everyone.”
Would you recommend this product to a friend? Yes. 4/5
Pros: Ease of use
“This is a great Internet key, switching from a fixed line I was expecting a slower speed, but it is working as well, if not faster than that! Great Product, Highly recommended!”
Would you recommend this product to a friend? Yes. 5/5
“very good product.i m happy about price and quality”
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The Communications Revolution
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Communications revolution – times and business have changed
It wasn’t long ago that geeks started talking about convergence, a concept which sounded like double-dutch to most people.
However, with the advent of 3G mobile phones (3G stands for third generation), which allow internet access and other useful features, people are starting to understand what convergence really means.
Instead of television being confined to TV sets, we can now view our favourite shows on computers and phones; we can make phone and video calls from computers; we can read newspapers on-line and we can navigate from anywhere to anywhere using a mobile phone. All of our information streams are converging.
In fact, it goes way beyond that because internet access is getting quicker and most of the information we receive, including television and radio, is now in a digital format, opening up the prospect of transmitting very high quality data such as high definition television.
Since communication is central to almost every business (trade, services, manufacturing, health, heavy industry etc.), these changes have dramatically altered the landscape for most small- and medium-sized enterprises (SMEs).
While keeping up with the pace of this revolution has stressed many businesses, the smartest among them have recognised that it creates the opportunity to compete with much larger companies.
Networking, sophisticated database and management systems, on-line and mail order marketing all used to be the exclusive province of big business. Convergence has given SMEs the low cost means to do the same things.
It raises the question of what equipment and communications systems modern SME’s need to have to survive and flourish.
While people are rapidly beginning to understand that iPhones and their rivals are replacing laptops, there are many lesser-known technologies and applications that can make life easier, cheaper and more productive.
These include facilities like voice over internet protocol (VOIP) technology that can radically cut your phones bills; and computer-based alternatives to expensive telephone PABX systems. I will look at some of these in detail in following columns.
Let me finish this article by pointing out that the revolution is a long way from ending. You will have heard people talking about 4G mobile phones and “fibre to the node” broadband. As they are introduced over the next few years, our phones and internet connections will typically run at 100 megabytes per second – many times faster than existing broadband and 3G. That will present many more possibilities and we will look at some of those as well.
Written for FFA Paysmarts Newsletter.
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FFA PaySmart makes it easy to be small
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FFA PaySmart makes it easy to be small
A bugbear for small- and medium-sized enterprises (SMEs) is the inability to compete with much bigger companies which can offer time payments and other inducements for customers.
A smart Australian company, FFA PaySmart, can fix that. It is a financial services provider which specialises in managing credit card and direct debits for SMEs.
National Sales and Marketing Manager, Ian Jones, says FFA PaySmart manages time payment facilities for hundreds of companies of all types.
“Their customers appreciate the convenience of direct debit time payments. It helps people manage their budgets without them having to remember to make payments,” says Ian.
“For our clients, the ability to offer time payments is a big business advantage and it assists cash flow by expanding markets and evening out revenues.”
FFA PaySmart costs client businesses nothing, since most pass on the small transaction fee to their customers.
“We have a fabulous software package called Web Express that most of our clients elect to use. It enables them to manage their customers on-line and in real time, creating new accounts or changing account details at will.
“Backing that up we have sophisticated, high security back office systems that ensure all payments are processed every time on time. And if someone hasn’t got funds in their account to meet their payment, we do the chasing up for you.”
Think what FFA PaySmart could do for you. For more information contact Ian on Freecall 1800 801 797 or email him: ian@ffapaysmart.com.au.
FFA PaySmart – one small fee, the rest is free.
FFA PaySmart makes it easy to be small
A bugbear for small- and medium-sized enterprises (SMEs) is the inability to compete with much bigger companies which can offer time payments and other inducements for customers.
A smart Australian company, FFA PaySmart, can fix that. It is a financial services provider which specialises in managing credit card and direct debits for SMEs.
National Sales and Marketing Manager, Ian Jones, says FFA PaySmart manages time payment facilities for hundreds of companies of all types.
“Their customers appreciate the convenience of direct debit time payments. It helps people manage their budgets without them having to remember to make payments,” says Ian.
“For our clients, the ability to offer time payments is a big business advantage and it assists cash flow by expanding markets and evening out revenues.”
FFA PaySmart costs client businesses nothing, since most pass on the small transaction fee to their customers.
“We have a fabulous software package called Web Express that most of our clients elect to use. It enables them to manage their customers on-line and in real time, creating new accounts or changing account details at will.
“Backing that up we have sophisticated, high security back office systems that ensure all payments are processed every time on time. And if someone hasn’t got funds in their account to meet their payment, we do the chasing up for you.”
Think what FFA PaySmart could do for you. For more information contact Ian on Freecall 1800 801 797 or email him: ian@ffapaysmart.com.au.
FFA PaySmart – one small fee, the rest is free.
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Sudoku
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Sudoku
The winner of our last Sudoku challenge was Carl Harbinson. Carl you have won a BlueAnt Bluetooth S1 headset valued at $119! Congratulations!
Thank you to everyone else who gave us your solutions, the correct solution for last month’s Sudoku challenge is:
Solve this month’s Sudoku challenge and you could win a triple pack for your phone! That includes a leather case, a car charger and a headset all suited to your phone!! This pack is valued at $40, and it could be yours free!
Just fax or email to solution to 0732564074 or CustomerRewards@mobycom.net.au before December 4th 2009! Good Luck!
Sudoku
The winner of our last Sudoku challenge was Carl Harbinson. Carl you have won a BlueAnt Bluetooth S1 headset valued at $119! Congratulations!
Thank you to everyone else who gave us your solutions, the correct solution for last month’s Sudoku challenge is:
Solve this month’s Sudoku challenge and you could win a triple pack for your phone! That includes a leather case, a car charger and a headset all suited to your phone!! This pack is valued at $40, and it could be yours free!
Just fax or email to solution to 0732564074 or CustomerRewards@mobycom.net.au before December 4th 2009! Good Luck!
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This Month's Team Member of the Month!
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Team Member of the Month
 Name: Luis BondStar Sign: Libra
Time at Mobycom: 15months
Most Recommended Product: Works plan with iPhone
Our Team member of the month is LUIS BOND.
Why Luis is Worthy: Luis is not only one of our top performing senior account managers, he is known for his excellent customer service skills. As a natural born achiever and solution provider has seen Luis’ success continue to grow every month, achieving his personal best result in October, and enjoying strong referrals from his customers. Our success as a business is being able to excel at the little things that our competitors can't or don't focus on – Luis defines this. His attention to detail and recommendations for customers circle around the key principles of:
- Value for the customer – ensuring they have the best possible plan for their needs
- Relationship – we enjoy our customers, working with them and addressing any concerns timely and professionally, following up as promised and embracing the day with an attitude of “what can I do for you today”.
- Credible – knowing our products, knowing what else is available, being on time, being reliable and making the best possible recommendations for all customers. Even conceding when we simply cant assist our customers.
- Driven – focusing on the needs of our customers, the needs of our business and working towards realistic outcomes for both.
1. What is your greatest fear?
Being alone in life
2. Who inspires you?
My grandfather because of the amount of things he has accomplished through out his life through both the good and the bad times
3. What is a trait you most admire in others?
The few traits that I most admire in others would be their honesty, loyalty and integrity.
4. What three objects do you always carry with you?
Three objects that I always carry with me is my phone, sunglasses and business cards
5. What is the best piece of advice you could give to someone?
Enjoy every moment in life and make sure that everyday is filed with happiness and if it’s not, change things.
Team Member of the Month
Name: Luis Bond
Star Sign: Libra
Time at Mobycom: 15months
Most Recommended Product: Works plan with iPhone
Our Team member of the month is LUIS BOND.
Why Luis is Worthy: Luis is not only one of our top performing senior account managers, he is known for his excellent customer service skills. As a natural born achiever and solution provider has seen Luis’ success continue to grow every month, achieving his personal best result in October, and enjoying strong referrals from his customers. Our success as a business is being able to excel at the little things that our competitors can't or don't focus on – Luis defines this. His attention to detail and recommendations for customers circle around the key principles of:
- Value for the customer – ensuring they have the best possible plan for their needs
- Relationship – we enjoy our customers, working with them and addressing any concerns timely and professionally, following up as promised and embracing the day with an attitude of “what can I do for you today”.
- Credible – knowing our products, knowing what else is available, being on time, being reliable and making the best possible recommendations for all customers. Even conceding when we simply cant assist our customers.
- Driven – focusing on the needs of our customers, the needs of our business and working towards realistic outcomes for both.
1. What is your greatest fear?
Being alone in life
2. Who inspires you?
My grandfather because of the amount of things he has accomplished through out his life through both the good and the bad times
3. What is a trait you most admire in others?
The few traits that I most admire in others would be their honesty, loyalty and integrity.
4. What three objects do you always carry with you?
Three objects that I always carry with me is my phone, sunglasses and business cards
5. What is the best piece of advice you could give to someone?
Enjoy every moment in life and make sure that everyday is filed with happiness and if it’s not, change things.
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